Telnyx would like to make sure you are fully aware of all of your data protection rights. Under GDPR, every applicable user is entitled to the following:

The right to be informed – you have the right to request that we inform you of what data is being collected, how it’s used, how long it’s kept and whether it will be shared with third parties.
The right to access – you have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – you have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – you have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – you have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – you have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – you have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The rights in relation to automated decision making and profiling – you have the right not to be subject to a decision based solely on automated processing.

If you make a request to exercise any of your applicable GDPR rights, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@interconnect.solutions

What Kinds of Information Does Interconnect Solutions Collect and Use?

Generally

We only ask for personal data when we need it for business purposes or to provide you with relevant information. You generally have the opportunity to agree to the collection, use, disclosure and sharing of the information you’ve provided. That applies whether you’re browsing our website, where you can manage your cookie preferences. For more information on how we use cookies, see our Cookie Policy.

Visiting Our Website

Except as otherwise provided in this policy or in other written documentation or policies that may be provided to you regarding the services or website, the only personal data that we collect about visitors to our website is that which is provided to us voluntarily by you. “Personal data” is information that tells us specifically who you are, such as your name, street address, email address, billing address, social security number, credit card number, other service account information, and certain other financial information. In general, you can visit our website without telling us who you are or revealing any personal data about yourself. Our Web servers may use “Cookies” (described below) to collect information about visitors such as your domain name, host from which you access the Internet, the IP address of your computer, and your browser software and operating system. This information may be aggregated to measure such things as the number of visits, average time spent on the site, number of pages viewed, and methods by which our site was found. Interconnect Solutions may use such information to evaluate the use of our site and to continuously improve the content and services being provided.

Using Our Website Services

When you use our online services by accessing your account information, ordering a service or making a payment on-line, requesting product or service information, or sending us email, we will ask you to provide personal data to us. Except as otherwise provided in this policy, when you supply information about yourself for such specific purposes, we use the information for that purpose and to manage the internal operations and security of our website consistent with the terms of use and policies established from time to time governing this site. As further described herein, such purpose may involve the disclosure of such information to unaffiliated companies or vendors where necessary to and for the limited purpose of processing your request, processing a transaction authorized by you or providing you with products or services.

Call Recording

Interconnect Solutions operates a telephone system which is capable of recording conversations for the achievement of various proper and lawful purposes, including (i) quality monitoring, (ii) training, (iii) compliance and (iv) safeguarding purposes. Calls, incoming or outgoing, may be recorded, retained and/or collected.

All calls, incoming and/or outgoing to and/or from Interconnect Solutions, can be recorded. Under normal circumstances, a call will not be retrieved or monitored unless:

It is necessary to investigate a complaint;
It is part of a management quality check that our standards are being met;
It provides assurance of Interconnect Solutions quality standards and policies.
There is a threat to the health and safety of staff and/or visitors and/or customers and/or vendors and/or for the prevention and/or detection of a crime;
It is necessary to check compliance with regulatory procedures;
It will aid Interconnect Solutions employees in call handling through use in training and coaching our staff;
It is for safeguarding purposes;
It is for helping to protect employees from abusive or nuisance calls.

Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with the relevant legislation, including GDPR. Data collected shall be:

Adequate, relevant and not excessive;
Used for the purpose(s) stated in this policy only and not used for any other purposes;
Accessible only to managerial and/or senior staff such as our CEO, COO, legal department, accountants and specifically authorized IT representatives.
Handled and managed confidentially;
Kept and/or stored securely;
Not kept for longer than necessary and will be securely destroyed once the issue(s) in question have been resolved and/or there is no further legal obligation.

Where possible, we will inform the caller and/or the receiver of the call that the call will be monitored/recorded for quality/training purposes so that they have the opportunity to consent by continuing with the call or hanging up.

By continuing a call and/or accepting the current policy you freely and unconditionally consent that when receiving a call from Interconnect Solutions and/or when you are calling Interconnect Solutions, the call may be monitored or recorded for the purpose(s) stated in this policy.

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